Refund Policy

Last updated 23 October 2026

Not happy? You get a full refund within 30 days of your purchase, no questions asked.

How to ask

Any of these works:

• Reply to the "your game is live" email we sent you.
• Email us at hello@cvarcade.com.

Your receipt is in the email from Dodo Payments. You don't need it to ask: your email address is enough.

How you get your money back

We start the refund, and Dodo Payments, our Merchant of Record, pays it back to the payment method you used, with any tax you paid. It usually shows up within 5 to 10 business days, depending on your bank or card provider. Dodo Payments emails you when it's done.

What happens to your game

• Once the refund goes through, your game goes offline. Its link shows "This game is no longer available."
• Your draft stays in your account. You can still open it, edit it and preview it.
• Changed your mind? Publish and pay again within 90 days, and it comes back at the same link.

Chargebacks

If you open a chargeback with your bank, we may take the game offline while it is open, and it goes offline for good if the bank decides in your favour. Please ask us first. It's faster, and you'll get the same full refund.

After 30 days

Email us anyway. If something went wrong on our side, we'll do our best to fix it. This policy doesn't affect any rights you have under consumer law.